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All students will now use BLACKBOARD to access your classes online.  
Click on the Campus Connect tab to view your bill, schedule, transcript, degree audit, and to change your e-mail address and contact info.
Click on the IT/Computer Info tab for instructions on email, logins, etc and FAQ.    
 
You are here:  IT/Computer Info > FAQs

1. I can't log into the Portal.  

Verify you are entering the correct username and password (case-sensitive).  Only students currently in classes have a Portal login.

2. I can log into the Portal/computer, why can't I log into my 365 email?

After your UACCM account is created, it can sometimes take several days to sync the accounts with Microsoft.  

3. Why don't I see the eLearning tab?

UACCM now uses Blackboard for online access to your courses.

4. I'm having problems downloading Office 365. 

See instructions on the IT/Computer Info main page.  If you continue to have problems, contact Microsoft.  This is not hosted by UACCM and IT cannot work on your equipment.

5. How do I set up my school email on my phone.

See instructions on the IT/Computer Info main page.  IT cannot work on your personal devices.

6. Why can't I print anymore?

See instructions on the IT/Computer Info main page for "Print Management".

7. Why can't I log into the school computer?

Verify you are entering the correct username and password (case-sensitive).  See login information on the IT/Computer Info main page. Only students currently in classes have a computer login.  Or, you may not have filled out a Computer Account form.  

8. How do I use OneDrive?

See instructions on the IT/Computer Info main page for "How to use OneDrive".

9. Where do I view my account information (demographic info, schedule, account holds, account balance, financial aid, transcript, etc.)?

Current students log into the Portal, then go to the Campus Connect tab.

10.  Where do I view my account information if I don't have a Portal account?

You can log into Campus Connect. See instructions on the IT/Computer Info main page for "Campus Connect".

11. How do I connect to the Wi-fi on campus?

See instructions on the IT/Computer Info main page for "Connecting to Wi-Fi on Campus".

12. Why aren't my classes in Blackboard (or can't log in)?

Classes won't show up until the first day of the semester.   If you can't see content in your classes, contact your instructor.

13. How do I get help with my personal device (laptop, tablet, phone, etc)?

Contact your local repair shop for help.  IT cannot work on personal devices.

 

 

Blackboard

1. How do I install the Lockdown Browser?

The link to the Respondus Lockdown Browser for Blackboard is located on the IT/Computer Info main page.  

2. What is the best browser for Blackboard?

Chrome or Firefox

3. What are the computer requirements for Blackboard?

See Blackboard link for Students on the IT/Computer Info main page. https://en-us.help.blackboard.com/Learn/Student

4. How do I check my grades or attendance?

See Blackboard link for Students on the IT/Computer Info main page. https://en-us.help.blackboard.com/Learn/Student

5. How do I upload a file in my Course?

See Blackboard link for Students on the IT/Computer Info main page. https://en-us.help.blackboard.com/Learn/Student

6. Where is my instructor information located?

In the Syllabus provided by your instructor in your Blackboard course.

7. I'm supposed to have a test available, why can't I see it?

You need to contact your instructor.

8. What do I do if I get locked out while taking my test?

You need to contact your instructor.

9. Why is my grade in Blackboard different than what my Instructor says I have?

You need to contact your instructor.

10. Why can't I print a PowerPoint from Blackboard?

You must save the PowerPoint before printing.

 

Computer Help Desk

If these FAQs and the information located on the IT/Computer Info main page has not helped to resolve your issue, Students can come by the Academic Commons (located in the LC building) or email BBHelp@uaccm.edu to receive assistance with computer software and hardware issues, including BlackBoard and Office 365! Students are encouraged to bring their personal devices (laptops, smartphones, etc) if needed. 

Available Hours: 

  • Mondays: 10:00 AM to 2:00 PM
  • Tuesdays: 1:00 PM to 5:00 PM
  • Wednesdays: 10:00 AM to 2:00 PM
  • Thursdays: 1:00 PM to 5:00 PM
  • Fridays: 10:00 AM to 2:00 PM

**Notice: Assistance available to currently enrolled UACCM Students. Interns are not allowed to touch personal devices; all changes to personal devices will be made by the student.**

 

Or, for issues other than Blackboard you can fill out an IT Work Request.

Student IT Work Request